Delivery term

All our products are manufactured 100% by us in our workshop in Barcelona, Spain. Our production is handcrafted with exclusive and sustainable woods but limited, which means that some guitars do not have them in stock and they have to be manufactured, the manufacture can go from 4 days to 21 days depending on the degree of manufacture that we have at the time of receiving the order.

The guitars that we have in stock, the delivery time is 24 to 48 hours.

The guitars that we do not have in stock the delivery time go from 4 days to 21 days as maximum. When we receive an order for a guitar that we do not have in stock, we will contact the customer to specify exactly the delivery time of his guitar.

For any questions please contact us by calling 937 323 068 or email info@arteguitar.com

Shipping

Once the customer has completed the order and the guitar is in stock, it will be sent throught international courier to the address specified by the customer.

All our shipments are insured and guaranteed in transport, before any incident suffered by any of our products during shipping, this will be replaced by a new onewithout cost to the customer.

The custiomer will be informed through email of the entire shipping process, shipping date, transport information for which it is sent, tracking number and estimated time of delivery.

It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.

Reservations and complaints should be directed to www.franciscomolinaguitars.com by email to the address francisco@arteguitar.com

Shipping costs

There is NO shipping cost for the countries belonging to the EC.
The shipping cost for non-EC countries is € 99.

Merchandise insurance

All shipments are insured for 100% of the value of the merchandise.